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Is Verizon Fios Better Than Xfinity? A Detailed Comparison

    Is Verizon Fios Better Than Xfinity 1 -

    Choosing the right internet service is important. You want fast, reliable internet that doesn’t cost too much. Verizon Fios and Xfinity are two popular choices, but which one is better? This article will help you compare them and decide which is best for you.

    Verizon Fios and Xfinity both offer internet, TV, and phone services. They use different technologies and have different strengths and weaknesses. Understanding these differences will help you make the best choice for your home. Let’s look at how Verizon Fios and Xfinity compare in different areas.

    Speed and Performance

    Speed matters when it comes to the internet. Let’s compare Verizon Fios and Xfinity in speed and performance.

    Download and Upload Speeds

    Verizon Fios gives you the same speed for downloading and uploading. This is great if you often upload large files or use video calls.

    Xfinity usually gives faster download speeds but slower upload speeds. This works well for most people who mainly watch videos or browse the web.


    Verizon Fios uses fiber-optic technology. This means it’s very reliable and keeps a steady speed. It doesn’t slow down much during busy times.

    Xfinity uses a mix of fiber and cable technology. It can be fast, but might slow down when lots of people are using the internet at the same time.

    Lag Time

    Lag time is important for online gaming and video calls. Verizon Fios usually has less lag because of its fiber-optic technology. This can make gaming and video calls smoother.

    Xfinity’s lag time is usually a bit higher, but still okay for most users. If you’re a serious gamer, you might prefer Verizon Fios.

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    Where You Can Get It

    The best internet doesn’t matter if you can’t get it where you live. Let’s look at where you can get Verizon Fios and Xfinity.

    Verizon Fios Coverage

    Verizon Fios is mostly available in the northeastern United States. You can get it in parts of:

    • New York
    • New Jersey
    • Pennsylvania
    • Maryland
    • Delaware
    • Massachusetts
    • Rhode Island
    • Virginia
    • Washington D.C.

    Verizon Fios isn’t available in many areas, which is a big downside for some people.

    Xfinity Coverage

    Xfinity is available in many more places. You can get it in 39 states across the United States. This makes Xfinity more widely available, especially in areas where Verizon Fios isn’t offered.

    City vs. Country Availability

    In cities and suburbs, you’re more likely to have a choice between Verizon Fios and Xfinity. In rural areas, Xfinity might be your only option between the two. Verizon Fios is mostly in areas with more people.

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    Pricing and Plans

    How much you pay is important when choosing internet. Let’s look at the prices and plans for Verizon Fios and Xfinity.

    Verizon Fios Plans

    Verizon Fios usually offers three main internet plans:

    1. 300 Mbps
    2. 500 Mbps
    3. 1 Gig (940 Mbps)

    All these plans have the same speed for uploading and downloading. Verizon Fios often includes free router rental and installation with their plans.

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    Xfinity Plans

    Xfinity offers more plan options:

    1. Performance Starter (50 Mbps)
    2. Performance (100 Mbps)
    3. Performance Pro (200 Mbps)
    4. Blast! (400 Mbps)
    5. Extreme Pro (800 Mbps)
    6. Gigabit (1000 Mbps)
    7. Gigabit Pro (2000 Mbps)

    Xfinity’s plans usually have faster download speeds but slower upload speeds.


    Verizon Fios usually doesn’t require a contract. You can choose a plan with a contract for a lower monthly price, or without a contract for a bit more money each month.

    For the best prices, Xfinity often requires a one—or two-year contract. They do have no-contract options, but these cost more each month.

    Bundle Deals

    Both Verizon Fios and Xfinity offer bundles that include internet, TV, and phone services. These bundles can save you money compared to buying each service separately.

    Customer Service

    When your internet has problems, good customer service is important. Let’s compare Verizon Fios’s and Xfinity’s customer service.

    Verizon Fios Customer Support

    Verizon Fios is known for good customer service. They offer:

    • 24/7 phone support
    • Online chat support
    • A helpful online support center
    • In-person help at Verizon stores

    Verizon Fios technicians are known for being knowledgeable and professional.

    Xfinity Customer Support

    Xfinity has been working to improve its customer service. They provide:

    • 24/7 phone support
    • Online chat support
    • A user-friendly mobile app for account management and troubleshooting
    • In-person help at Xfinity stores

    Xfinity has gotten better at customer service in recent years, but some people still prefer Verizon Fios’ support.

    Self-Help Resources

    Both Verizon Fios and Xfinity offer lots of online help resources. These include how-to guides, troubleshooting tips, and community forums. These can help you fix simple problems on your own without calling customer service.

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    The technology behind your internet affects how well it works. Let’s look at the technology used by Verizon Fios and Xfinity.

    Verizon Fios Fiber-Optic Network

    Verizon Fios uses a fiber-optic network. This offers several benefits:

    • Faster speeds
    • Less lag
    • More reliable connection
    • Better suited for future internet needs

    Fiber-optic technology uses light to send data through thin glass or plastic fibers. This is faster and more efficient than traditional cable networks.

    Xfinity Hybrid Network

    Xfinity uses a mix of fiber-optic and coaxial cable technologies:

    • Fiber-optic cables for the main network
    • Coaxial cables to connect to homes

    This technology can deliver high speeds, but it might slow down during busy times more than a pure fiber-optic network.


    As we use more internet and need faster speeds, the technology becomes more important. Verizon Fios’ fiber-optic network is better prepared for future increases in internet use without needing major upgrades.

    Xfinity’s network may need more frequent upgrades to keep up with growing internet needs, but they are always working to improve their network.

    TV and Streaming Options

    Many people like to get their TV service from the same company as their internet. Let’s compare the TV and streaming options from Verizon Fios and Xfinity.

    Is Verizon Fios Better Than Xfinity TV and Streaming Options -

    Verizon Fios TV

    Verizon Fios TV offers:

    • There are many channels to choose from
    • HD and 4K content
    • On-demand shows and movies
    • An easy-to-use interface
    • DVR options for multiple rooms

    Verizon Fios also has an app that lets you watch live TV and on-demand content on different devices.

    Xfinity TV

    Xfinity’s TV service includes:

    • A wide range of channels
    • HD and 4K content
    • On-demand programming
    • X1 platform with voice remote
    • Cloud DVR storage

    Xfinity’s X1 platform is praised for being easy to use and working well with popular streaming services.

    Streaming Integration

    Both Verizon Fios and Xfinity work well with streaming services:

    • Verizon Fios makes it easy to use popular streaming services and even includes a year of Disney+ with some plans.
    • Xfinity’s X1 platform works seamlessly with Netflix, Amazon Prime Video, and other streaming services. You can access all your content from one place.
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    Options for Cord-Cutters

    If you don’t want traditional TV service:

    • Verizon Fios offers a “Mix & Match” option that lets you choose internet service without a TV package.
    • Xfinity provides a free Flex streaming box to internet-only customers, giving access to various streaming services and some free content.

    Extra Features and Perks

    Both Verizon Fios and Xfinity offer extra features to make their services more appealing. Let’s look at what extras you might get with each provider.

    Verizon Fios Extras

    Verizon Fios often includes:

    • Free router rental with some plans
    • Whole-home Wi-Fi coverage
    • Norton Security Suite to protect your devices
    • Rewards for Verizon Wireless customers
    • Special offers like gift cards or free streaming services

    Xfinity Extras

    Xfinity’s additional features may include:

    • xFi Advanced Security to protect your network
    • Discounts on Xfinity Mobile service for Internet customers
    • Access to millions of Wi-Fi hotspots across the country
    • Peacock Premium is included with some internet plans
    • Free Flex streaming box for internet-only customers

    Smart Home Features

    Both providers offer some smart home features:

    • Verizon Fios works with various smart home devices and offers home automation services.
    • Xfinity has its own home security and automation system, Xfinity Home, which can be bundled with internet and TV services.

    Mobile Services

    If you want to get all your services from one company:

    • Verizon offers discounts and perks for customers who have both Fios services and Verizon Wireless plans.
    • Xfinity Mobile provides cell phone service using Verizon’s network, with discounts for Xfinity internet customers.

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    Installation and Equipment

    How your internet is set up and what equipment you get can affect your experience. Let’s compare how Verizon Fios and Xfinity handle these aspects.

    Verizon Fios Installation

    Verizon Fios installation usually involves:

    • A professional technician coming to your home
    • Running fiber-optic cable directly to your house
    • Setting up the main equipment
    • Configuring your router and other devices

    The installation can take longer than traditional cable internet setup, but Verizon Fios technicians are known for doing a good job.

    Xfinity Installation

    Xfinity gives you two options for installation:

    1. Professional installation by a technician
    2. Self-installation kit for setting it up yourself

    Setting it up yourself can save time and money if you’re comfortable doing it. But professional installation might be necessary in some cases, especially if your home hasn’t had Xfinity service before.


    Verizon Fios provides:

    • A main device to convert fiber-optic signals
    • A router, often included free with your plan

    Xfinity typically offers:

    • A combined modem and router device
    • Option to use your own compatible equipment

    Both providers let you use your own router if you prefer. This can save you money on equipment rental fees and might work better.

    Wi-Fi Coverage

    For good Wi-Fi coverage throughout your home:

    • Verizon Fios offers Wi-Fi extenders to boost your signal in larger homes.
    • Xfinity provides xFi Pods, which create a network for better coverage.

    These extra devices can help ensure you have a strong Wi-Fi signal everywhere in your home, especially in bigger houses.

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    Privacy and Security

    It’s important to keep your information safe online. Let’s examine how Verizon Fios and Xfinity protect your privacy and security.

    Verizon Fios Security Features

    Verizon Fios offers several security features:

    • Norton Security Online included with some plans
    • Built-in firewall protection
    • Parental controls you can customize
    • Spam and virus filtering for Fios email accounts

    Verizon Fios also says they’re committed to protecting customer privacy. They have clear policies on how they collect and use data.

    Xfinity Security Features

    Xfinity provides:

    • xFi Advanced Security, which protects all connected devices
    • Customizable parental controls through the xFi app
    • Secure Wi-Fi encryption
    • Norton Security Online is available as an extra service
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    Xfinity has faced some criticism about privacy in the past, but they’ve been working to improve and give customers more control over their data.

    Data Caps and Privacy

    Verizon Fios usually doesn’t limit data usage. This is good for privacy because it means they’re not closely tracking your internet use.

    Xfinity does have data limits on some plans in certain areas. While they say this is to manage their network, it does mean they’re keeping closer track of your data usage.

    VPN Compatibility

    For users who care a lot about online privacy:

    • Both Verizon Fios and Xfinity allow the use of VPNs (Virtual Private Networks) on their networks.
    • Neither provider is known for slowing down or blocking VPN traffic, which is good for privacy-conscious users.

    Business Services

    Both Verizon Fios and Xfinity offer special services for businesses. If you own a business or work from home, these options might be important to you.

    Verizon Fios Business Internet

    Verizon Fios provides business internet services with:

    • Speeds up to 940/880 Mbps
    • Special internet options for larger businesses
    • 24/7 priority customer support
    • Static IP addresses available
    • Business phone services

    Verizon Fios is especially good for businesses that need fast upload and download speeds.

    Xfinity Business Internet

    Xfinity’s business internet offerings include:

    • Speeds up to 1 Gbps
    • Advanced security features
    • 24/7 customer support
    • Wi-Fi Pro for guest networks
    • Voice and TV options for businesses

    Xfinity’s wide coverage area makes it available to many businesses, even in areas without fiber-optic services.

    Reliability for Businesses

    For businesses, reliable internet is crucial:

    • Verizon Fios’ fiber-optic network typically offers excellent uptime and consistent speeds, which can be vital for business operations.
    • Xfinity also provides reliable service for businesses, with options for dedicated lines and service level agreements for larger companies.


    Both providers offer solutions that can grow with your business:

    • Verizon Fios can handle growing businesses with its high-capacity fiber network.
    • Xfinity provides a range of business plans that can be upgraded as your business expands.

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    Environmental Impact

    Many people care about how companies affect the environment. Let’s compare Verizon Fios’s and Xfinity’s environmental practices.

    Verizon Fios Environmental Efforts

    Verizon, the parent company of Fios, has made several environmental commitments:

    • Goal to be carbon neutral in operations by 2035
    • Investing in renewable energy sources
    • Using energy-efficient technologies in their network
    • Offering paperless billing options

    Verizon Fios uses fiber-optic technology, which is generally more energy-efficient than traditional cable networks. It requires less power to send data over long distances.

    Xfinity Environmental Initiatives

    Comcast, Xfinity’s parent company, has also taken steps towards sustainability:

    • Commitment to be carbon neutral by 2035
    • Increasing the use of renewable energy in operations
    • Improving the energy efficiency of their network and equipment
    • Promoting eco-friendly practices like paperless billing and equipment recycling

    Xfinity has been working on upgrading its network to be more energy-efficient, although their system may not be as inherently efficient as a pure fiber-optic network.

    Equipment and E-Waste

    Both providers have programs to address electronic waste:

    • Verizon Fios and Xfinity both offer recycling programs for old equipment.
    • They encourage customers to return or properly dispose of outdated devices to reduce e-waste.


    Choosing between Verizon Fios and Xfinity depends on your specific needs and what’s available in your area. Here’s a quick summary:

    Verizon Fios might be better for you if:

    • You need fast upload speeds
    • You want the most reliable connection
    • You live in an area where it’s available
    • You’re a serious gamer or work from home

    Xfinity might be better for you if:

    • You want more plan options
    • You live in an area where Verizon Fios isn’t available
    • You’re looking for bundled services with more TV options
    • You want access to a large network of public Wi-Fi hotspots

    Both providers offer fast internet, but they have different strengths. When deciding, consider your internet usage, budget, and availability in your area. Remember, the best choice is the one that meets your specific needs and provides reliable service at a price you’re comfortable with.